FAQs
Do you ship to all U.S. states?
Yes, we ship to all U.S. states. Refer to our delivery map for terms.
Do you ship outside the United States?
No, we currently ship within the United States only.
Can I use my own shipping account ?
No, using a personal shipping account is not available at this time. We offer two reliable shipping options to ensure the highest level of service and delivery quality.
What are your delivery timeframes ?
Orders are typically processed and shipped within 1–2 business days after purchase. Standard delivery generally takes between 24 and 96 hours. An Express shipping option is also available for urgent orders.Refer to our delivery map for terms.
How will I know when my order will arrive?
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor the delivery status.
I did not receive my order. What should I do?
Please contact our Customer Support team at orders@lyraetk.com, and we will assist you promptly.
How do I return a product?
If you need to return a product for convenience, please follow this link: XXXXX
If you need to return a defective product under warranty, please follow this link: XXXXX
How do I request a refund?
You may request a refund if you wish to return a product. Please refer to the Returns section above for more information.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay and other secure payment options listed at checkout.
How can I contact Customer Support?
You can reach us by email at orders@lyraetk.comor through our contact form on our website. We will get back to you within 2 business days.
I need assistance using the product.
You may refer to the Instructions for Use here: (mettre lien) or contact us at orders@lyraetk.com. A clinical advisor will respond to your request as soon as possible.
I am a dentist and need additional product information.
Please refer to the following section for detailed information: (mettre lien pour FAQ site Iphysio).
I am a laboratory and I need additional product information.
Please refer to the following section for detailed information: (mettre lien pour FAQ site Iphysio).

